1. Introduction

Welcome to Infah Collections (FAIZ AL NILE IMPEX TRADING LLP). These Terms and Conditions (“Terms”) govern your access to and use of our website [www.infahcollections.com] and the purchase of any products or services from us. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

2. Eligibility and Account Registration

By using this website, you represent that you are at least 18 years of age or accessing the site under the supervision of a parent or legal guardian.

To access certain features of the website, such as placing orders or tracking shipments, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate and complete.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Orders and Payment

All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or issues identified by our payment gateway.

Prices listed are in INR unless otherwise stated and are inclusive of applicable taxes. You agree to provide valid and accurate payment details and authorize us to charge the total amount to your selected payment method.

Once an order is successfully placed, you will receive a confirmation email. However, this does not signify acceptance of your order — it is simply acknowledgment that we have received it. We reserve the right to accept or decline your order at any time after receipt.

4. Shipping & Delivery

We aim to dispatch all orders within 1–3 business days from the date of order confirmation. Delivery timelines may vary depending on the shipping address, availability of products, and any unforeseen logistical issues.

Shipping charges, if applicable, will be clearly mentioned at checkout. We currently deliver across India and select international locations. For international orders, customs duties or additional import taxes may apply, which the customer will be responsible for.

Once shipped, customers will receive a tracking number via email or WhatsApp. While we strive for timely delivery, we are not liable for any delays caused by courier services, weather conditions, or other circumstances beyond our control.

5. Returns & Refunds

We take pride in offering quality products and want you to be fully satisfied with your purchase. However, if for any reason you are not satisfied, you may request a return under the following conditions:

  • Eligibility for Returns: Items must be unused, in original condition, and returned within 7 days of delivery.
  • Non-Returnable Items: Products that are customized, used, or damaged due to customer mishandling will not be eligible for return.
  • Return Process: To initiate a return, please contact us at [insert email/phone]. Upon approval, the product must be shipped back to our address at the customer’s expense unless the return is due to our error (wrong or defective item).
  • Refunds: Once we receive and inspect the returned product, a refund will be issued to your original payment method within 7–10 business days. Shipping charges (if any) are non-refundable.

We reserve the right to deny any return or refund request that does not meet the above conditions.

6. Cancellations

We understand that plans change. Orders can be cancelled under the following conditions:

  • Before Dispatch: You may cancel your order within 12 hours of placing it or before it has been dispatched, whichever is earlier. In such cases, a full refund will be processed.
  • After Dispatch: Once an order has been shipped, it cannot be cancelled. You may, however, initiate a return as per our Returns & Refunds policy.
  • How to Cancel: To cancel an order, please contact our customer support team immediately via [insert contact method].

Trade Wings (or Infah Collections, if applicable) reserves the right to cancel any order in case of unforeseen issues, stock unavailability, or payment concerns. In such cases, the customer will be notified, and a full refund will be processed.

7. Intellectual Property

All content available on this website—including but not limited to text, graphics, logos, product images, icons, audio clips, digital downloads, and data compilations—is the property of Infah Collections or its content suppliers and is protected by applicable intellectual property laws.

  • You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, or otherwise exploit this website or any portion of it without express written consent from Infah Collections.
  • Trademarks, logos, and service marks displayed on the site are registered and unregistered marks owned by Infah Collections or our affiliates and partners. You may not use these marks without prior permission.

Unauthorized use may result in legal action.

8. Limitation of Liability

To the fullest extent permitted by law, Infah Collections (FAIZ AL NILE IMPEX TRADING LLP) shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:

  • The use or inability to use our website or services
  • Unauthorized access to or alteration of your transmissions or data
  • Any other matter relating to our website, products, or services

This includes, but is not limited to, damages for loss of profits, data, or other intangibles, even if we have been advised of the possibility of such damages.

You expressly understand and agree that your use of our services is at your sole risk and that all products and services are provided “as is” and “as available.”

9. Indemnification

You agree to indemnify, defend, and hold harmless Infah Collections (FAIZ AL NILE IMPEX TRADING LLP), its directors, officers, employees, affiliates, agents, and suppliers from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or in any way connected with:

  • Your use of or access to our website or services
  • Your violation of these Terms & Conditions
  • Your infringement of any intellectual property or other rights of any person or entity
  • Any unauthorized use of your account by another person

This obligation will survive the termination of these Terms & Conditions and your use of our services.

10. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of India. By accessing or using our website and services, you consent to submit to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, for any disputes that may arise.

If any provision of these Terms is deemed invalid or unenforceable by a court of law, the remaining provisions will remain in full force and effect.

11. Contact Information

If you have any questions, concerns, or feedback regarding these Terms & Conditions, you may contact us at:

Infah Collections (FAIZ AL NILE IMPEX TRADING LLP)
Phone: +91 9082394162
Address: S26, Second Floor. Al Ezz Tower, Opposite Tawakal restaurant, Bhendi Bazaar, Mumbai 40003

We aim to respond to all inquiries within 2–3 business days.