Terms and conditions

1.1This website is operated by FAIZ AL NILE IMPEX TRADING LLP, a limited liability partnership registered in India, trading as INFAH Collections, with its address at S26/S29, Second Floor, Al Ezz Tower, Bhendi Bazaar, Mumbai 400003, Maharashtra, India ("INFAH Collections", "we", "us").

1.2These terms apply to every order placed on this website or with us on WhatsApp. By placing an order, you agree to them.

1.3Our Shipping and delivery policy, Returns and refunds policy and Privacy policy form part of these terms.

2.1You must be at least 18 years old to place an order, or order with the permission of a parent or guardian.

3.1Photos show our own products. Measurements are taken from the product itself and may vary slightly.

3.2Colours can look different on different screens. Materials are described as they are; for example, PU leather is a synthetic material.

3.3Stock is updated as products sell. Showing a product on the website does not guarantee that it is available.

4.1Prices are in Indian rupees (₹) and include applicable taxes.

4.2Prices include delivery within India.

4.3Prices on this website include delivery and the costs of selling online, so they differ from the prices in our Mumbai shop.

4.4Prices can change. You pay the price shown when you place your order. A coupon code works as described with its offer, and only one code can be used on an order.

4.5If a price is shown in error, we tell you before dispatch. You can then pay the correct price or cancel the order for a full refund.

5.1Your order is an offer to buy. It is accepted when we confirm it, once payment is received.

5.2We may refuse or cancel an order if a product is out of stock, a payment cannot be confirmed, a price was shown in error, or we reasonably suspect misuse. Any amount paid is refunded in full.

6.1Online payments are processed by Razorpay (cards, UPI, netbanking and other methods shown at checkout). We do not see or store your card details.

6.2Cash on delivery is not available yet.

6.3For orders placed on WhatsApp, you pay by UPI to the account we share in the chat.

7.1Delivery areas, times and charges are set out in our Shipping and delivery policy. Delivery times are estimates.

7.2Responsibility for the parcel passes to you when it is delivered to the address you gave us.

8.1We deliver only to addresses in India for now.

8.2Prices shown in UAE dirhams (AED) or US dollars are estimates for the bag only, worked out from the price in Indian rupees. You always pay in Indian rupees, and your bank or card issuer may apply its own exchange rate and fees.

9.1Returns, refunds and cancellations are governed by our Returns and refunds policy. Nothing in these terms limits your right to a remedy for products that are defective or not as described.

10.1The photos, text, logo and design of this website belong to INFAH Collections. They may not be copied, reused or published without our written permission.

11.1You agree not to misuse this website, including by placing false orders, interfering with its operation, or copying its content by automated means.

12.1To the extent permitted by law, our total liability for any order is limited to the amount you paid for it. We are not liable for indirect or consequential losses.

12.2Nothing in these terms excludes or limits your rights as a consumer under the Consumer Protection Act, 2019.

13.1We are not responsible for delays or failures caused by events outside our reasonable control, such as courier delays, strikes, natural events or government action.

14.1These terms are governed by the laws of India. The courts in Mumbai, Maharashtra have jurisdiction over any dispute, subject to your right to approach a consumer commission.

15.1Grievance Officer: Adnan, Designated Partner, FAIZ AL NILE IMPEX TRADING LLP, S26/S29, Second Floor, Al Ezz Tower, Bhendi Bazaar, Mumbai 400003, Maharashtra, India. Email infahcollection@gmail.com, WhatsApp +91 81044 68428.

15.2We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it.

15.3If you are not satisfied with our answer, you can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.

16.1We may update these terms from time to time. The version on this page on the date of your order applies to that order. The date at the top shows the last update.